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Accessibility

Accessibility

Getting Here

Contact for accessibility enquiries: 

Buxton Visitor Centre Staff

Telephone: 01298 214577

Buxton Crescent Experience

The Pump Room

The Crescent
Buxton

SK17 6BH 

 

Travel By Public Transport

  • You can reach us by bus and train.

  • The closest bus stop is on Terrace Road, opposite Potter’s of Buxton department store. The nearest bus stop is 260 metres and is 5 minutes away from the Visitor Experience. The bus stop is 0.10 miles / 0.161 km from Buxton Crescent Visitor Experience.

  • Buxton Railway Station is 0.25 miles / 0.35 km from Buxton Crescent Visitor Experience.

Parking

  • There is parking near the venue. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is paid.

  • There is a drop-off point near the main entrance. The drop-off point has a dropped kerb.

  • There is level access from the car parking bays to the entrance with a permanent ramp.

  • The path is sloped.

  • The route is 200cm/78 inches wide at least.

Accessibility Guide For The Buxton Crescent Visitor Experience

Arrival

Path to main entrance

  • There is level access from the street to the main entrance.

  • There is a permanent ramp.

  • The path is 2000mm wide.

  • The path is sloped.

 Main entrance

  • The main entrance has level access.

  • The door is 110cm/ 43 & half inches wide.

  • The main door is opened by staff.

  • 1-inch threshold entrance 

 Colonnade

  • The colonnade entrance has handrails.

  • The Steps may be slippery in wet weather.

Getting Around Inside

Ground level

  • The ground level of the Experience consists of five rooms.

  • Room 1,3,4 and 5 have seating.

  • The accessible toilet is on this level. Please talk to a member of staff for directions when on the tour.

  • If you need to use the lift, you must be accompanied by a member of staff.

Stairs

  • We have two sets of stairs, both with 14 steps.

  • The steps are well worn and require caution.

  • Visitors who cannot use the stairs or do not feel comfortable using the stairs can ask to use our lift.

Basement Level

  • The basement level of the experience consists of four rooms and has uneven flooring and low ceilings.

  • Room 6 and 9 have seating.

  • You can request seating in room 7 and 8.

Stairs down to the Basement Level.

Stairs up the the Ground level 

Customer care support

Hearing

  • The fire alarm has flashing lights.

  • Transcripts are available in all the rooms of the visitor experience.

  • We are working on having a hearing loop installed as soon as possible.

General Information

  • Most staff have Disability Awareness training.

  • Most staff have Dementia Friendly training.

  • We are Guide Dog friendly.

Visual

  • The walls and the doors have high colour contrast on the Ground Level not the Basement level .

  • There is low lighting in the basement Level.

  • Large print transcripts are available in every room of the visitor experience.

Emergency evacuation procedures
• We have emergency evacuation procedures for visitors.
• The fire alarm has flashing lights.

Accessibility equipment

  • For a list of more items, please go to http://www.accessiblederbyshire.org/.

  • Evac-u-chair is available in case of emergencies.

Lift Access

  • The lift is 90cm/35 inches wide and 213cm/84 inches deep.

  • There is a handrail in the lift.

  • If you need to use the lift you must be accompanied by a member of staff.  

Toilet Access

  • The accessible toilet door is 86cm/34 inches wide.

  • The accessible toilet has a level tiled floor.

  • If you are in need of help, there is call button on the right wall by toilet.

  • On left by toilet there is a emergency cord

  • Handrail by toilet is 68cm/27 inches from the floor.

  • Wash basin has handrail and is 74cm/29 inches from the floor.

  • Hand dryer is 94cm/37 inches from the floor.

Buxton Crescent Visitor Experience Floor Plan

Accessibility Guide For The Buxton Visitor Centre

Buxton Visitor Centre

  • From the main entrance to the shop, there is level access. The route is 155cm wide, or more. The door is 155cm wide.

  • The route through the shop is more than 155cm wide. Display information is low, for wheelchair users. There is seating available for visitors.

Arrival

  • From the street to the entrance, there is level access.

  • There is a permanent ramp.

  • The path is at least 2 metres wide.

Entrance

  • The entrance has level access.

  • There is a permanent ramp.

  • The door is 61 inches /155cm.

  • We use two double doors open throughout the year.

Exit

  • The exit has level access.

  • There is a permanent ramp.

  • The door is 61 inches /155cm wide.

  • We use double doors that are open throughout the year.

Exit
Entrance

Getting around inside

  • From the entrance to the desk, there is level access. The route is at least 155cm wide

  • The desk has a low section.

  • the low section of the desk measures (41 inches /105cm) (width) and (25 inches / 63cm)( height)

Customer care support

 Accessibility equipment

  • For a list of more items, please go to http://www.accessiblederbyshire.org/.

  • The Pavilion Gardens is the nearest facility with toilets accessible people with assistance dogs. This Facility is 321 meters from Buxton Visitor Centre.

Emergency evacuation procedures

  • We have emergency evacuation procedures

Level Access

  • From the entrance the Buxton Visitor Centre has level access with a permanent ramp.

Hearing

  • Most staff have Disability awareness training.

Visual

  • Full-height windows have contrast markings.

  • We have display information in large print.

  • We have information in large print.

  • We welcome guide dogs.

Buxton Visitor Centre Floor Plan

Download Our Guides

Look at more guides at accessiblityguides.org
For more information please click the link below 
https://www.accessibilityguides.org

Supported and sponsored by

Our visitor experience...

tells the stories of Buxton, The Crescent, its famous water and the many people who came to seek its cure. Click here to read more.

Our Premium Guided Tours set off in the morning, where you can dive deep into the rich history of our area aided by our warm and wonderful hosts.

For those who prefer to discover at their own pace, the Experience opens to Self-Guided visitors at 1pm.

Large group? Or a sensory tour during quiet times? Please contact us and we can help get that arranged.