Accessibility

Everyone is welcome at the Pump Room and Buxton Crescent.

Mobility Impairments

All our spaces are accessible by wheelchair, including toilet facilities.

Sight Impairments

Large-print documents are available in the Crescent Experience.

Hearing Impairments

We expect to have T-Coil hearing loops in place throughout our spaces before the end of 2024.

Hidden Disabilites

Most of our staff have disability awareness, including Dementia Friendly training.

Accessibility in the Buxton Crescent Experience

  • There are pay-and-display accessible parking bays within 50 metres of the Crescent.
  • Buxton Train Station is a couple of minutes walk away – follow the main road for a gentle incline.
  • There is level access to the Crescent’s colonnade from either end of the building. The colonnade has a handrail. The colonnade may be slippery when wet.
  • The main entrance is 110cm wide and held open by staff as you enter.
  • The ground level of the Experience consists of five rooms.
  • Room 1,3,4 and 5 have seating.
  • The accessible toilet is on this level. Please talk to a member of staff for directions when on the tour.
  • We have two set of stairs. Both have 14 steps and are quite worn from centuries of use.
  • If you need to use the lift, you must be accompanied by a member of staff.
  • The basement level of the Experience has low ceilings and uneven floors.
  • The basement level has low ambient lighting in some places.
  • We expect to have T-Coil Roger Systems in place before the end of 2024.
  • The fire alarm has flashing lights.
  • Transcripts are available in all rooms of the Buxton Crescent Experience.

We really care about making the Buxton Crescent Experience enjoyable for everyone. Get in touch before your visit and we’ll do our best to make any accommodations you require.

  • Most of our staff have disability awareness training.
  • Most of our staff have Dementia Friendly training.
  • With advance notice, we can arrange a ‘quiet hour’ type experience, with dimmed lighting and no loud noises.
  • Be aware that the Buxton Crescent Hotel test their fire alarms on Thursdays.
  • The accessible toilet door is 86cm/34 inches wide.
  • The accessible toilet has a level tiled floor.
  • If you are in need of help, there is call button on the right wall by the toilet.
  • On left by toilet there is a emergency cord
  • Handrail by toilet is 68cm/27 inches from the floor.
  • Wash basin has handrail and is 74cm/29 inches from the floor.
  • Hand dryer is 94cm/37 inches from the floor.
  • The lift is 90cm/35 inches wide and 213cm/84 inches deep.
  • There is a handrail in the lift.
  • If you need to use the lift you must be accompanied by a member of staff.  

Accessibility in the Pump Room / Buxton Visitor Centre

  • The ground is level both inside and outside.
  • We have wide doors (1.5m) that wheelchairs and mobility scooters can fit through.
  • The checkout and Tourist Information desk has a lowered section 25 inches tall, for easy access while using mobility aids.
  • The main entrance has level access.
  • The door is 110cm/ 43 & half inches wide.
  • The main door is opened by staff.
  • 1-inch threshold entrance 
  • The ground level of the Experience consists of five rooms.
  • Room 1,3,4 and 5 have seating.
  • The accessible toilet is on this level. Please talk to a member of staff for directions when on the tour.
  • If you need to use the lift, you must be accompanied by a member of staff.
  • We have two sets of stairs, both with 14 steps.
  • The steps are well worn and require caution.
  • Visitors who cannot use the stairs or do not feel comfortable using the stairs can ask to use our lift.
  • The basement level of the experience consists of four rooms and has uneven flooring and low ceilings.
  • The accessible toilet door is 86cm/34 inches wide.
  • The accessible toilet has a level tiled floor.
  • If you are in need of help, there is call button on the right wall by the toilet.
  • On left by toilet there is a emergency cord
  • Handrail by toilet is 68cm/27 inches from the floor.
  • Wash basin has handrail and is 74cm/29 inches from the floor.
  • Hand dryer is 94cm/37 inches from the floor.
  • The lift is 90cm/35 inches wide and 213cm/84 inches deep.
  • There is a handrail in the lift.
  • If you need to use the lift you must be accompanied by a member of staff.  

We really care about making the Buxton Crescent Experience enjoyable for everyone. Get in touch before your visit and we’ll do our best to make any accommodations you require.

  • Most of our staff have Dementia Friendly training.
  • With advance notice, we can arrange a ‘quiet hour’ type experience, with dimmed lighting and no loud noises.
  • Be aware that the Buxton Crescent Hotel test their fire alarms on Thursdays.

Getting here

For accessibility enquires, contact staff at Buxton Visitor Centre. View our Plan Your Visit page for more information.

Accessibility Guide For The Buxton Crescent Visitor Experience

Customer care support

General Information

  • Most staff have Disability Awareness training.

  • Most staff have Dementia Friendly training.

  • We are Guide Dog friendly.

Visual

  • The walls and the doors have high colour contrast on the Ground Level not the Basement level .

  • There is low lighting in the basement Level.

  • Large print transcripts are available in every room of the visitor experience.

Emergency evacuation procedures
• We have emergency evacuation procedures for visitors.
• The fire alarm has flashing lights.

Accessibility equipment

  • For a list of more items, please go to http://www.accessiblederbyshire.org/.

  • Evac-u-chair is available in case of emergencies.

Toilet Access

  • The accessible toilet door is 86cm/34 inches wide.

  • The accessible toilet has a level tiled floor.

  • If you are in need of help, there is call button on the right wall by toilet.

  • On left by toilet there is a emergency cord

  • Handrail by toilet is 68cm/27 inches from the floor.

  • Wash basin has handrail and is 74cm/29 inches from the floor.

  • Hand dryer is 94cm/37 inches from the floor.

 Accessibility equipment

  • For a list of more items, please go to http://www.accessiblederbyshire.org/.

  • The Pavilion Gardens is the nearest facility with toilets accessible people with assistance dogs. This Facility is 321 meters from Buxton Visitor Centre.

Emergency evacuation procedures

  • We have emergency evacuation procedures

Visual

  • Full-height windows have contrast markings.

  • We have display information in large print.

  • We have information in large print.

  • We welcome guide dogs.

Look at more guides at accessiblityguides.org

For more information please click the link below 

https://www.accessibilityguides.org

Our visitor experience...

tells the stories of Buxton, The Crescent, its famous water and the many people who came to seek its cure. Click here to read more.

Our Premium Guided Tours set off in the morning, where you can dive deep into the rich history of our area aided by our warm and wonderful hosts.

For those who prefer to discover at their own pace, the Experience opens to Self-Guided visitors at 1pm.

Large group? Or a sensory tour during quiet times? Please contact us and we can help get that arranged.