Visitor Engager Role
Location: The Buxton Crescent Experience
Contracts 6, 12 or 18 hours per week
Reports to: Head of Operations
21 and over £12.71 per hour
18 to 20 £10.85 per hour
Under 18 £8.00 per hour
Annual Leave: 24 days (pro-rata)
About Buxton Crescent Heritage Trust
Our Purpose
We are a charity that celebrates and preserves the unique history of the Buxton Crescent, our spa town, and our world-famous thermal water. We achieve this through inspiring educational engagement, events, and visitor information.
The work of our Trustees, Colleagues and Volunteers supports Buxton’s communities, businesses, and vibrant visitor economy.
Our Vision
The Trust aims to ensure the Crescent buildings are accessible, and available to all who live in and visit Buxton.
Our People
The Trust is open to everyone, and its venues, activities and the opportunities created by its work will endeavour to be relevant and inclusive, acting as a transformative catalyst in the town, helping make Buxton a better place to live, work and visit.
Our trustees, teams and volunteers will be drawn from a diverse range of the community and the trust will be open and honest in its ambitions and aims.
About the Role
We are looking for a friendly, reliable, and customer-focused Visitor Engager o join the team at the Buxton Crescent Experience. This role is ideal for someone who enjoys working with people, providing excellent visitor experiences, and supporting the smooth day-to-day running of a busy and visitor attraction
The successful candidate will be passionate about delivering outstanding customer service, maintaining high standards, and creating a welcoming atmosphere for all guests.
About the Attraction
The Buxton Crescent Experience is a unique heritage attraction set within the historic Buxton Crescent that tells the story of Buxton’s spa history, thermal waters, and Georgian legacy through interactive exhibits and experiences. It welcomes individuals, families, groups, and schools to engage with compelling displays throughout the year.
Role Summary
The Visitor Enager is a key front-of-house role dedicated to delivering outstanding visitor experiences at the Buxton Crescent Experience. This position focuses on welcoming guests, supporting admissions, providing engaging information about the attraction, and ensuring every visitor receives friendly, efficient, and memorable service.
Key Responsibilities:
Visitor Welcome & Engagement
- Provide a warm, professional welcome to all visitors
- Offer clear and engaging information about exhibitions, interactive features, and facilities
- Assist with general enquiries about the attraction and local area
- Help visitors make the most of their experience through proactive guidance
Admissions & Ticketing
- Process ticket sales, bookings, and entry procedures accurately
- Operate POS / ticketing systems confidently
- Manage queues and visitor flow during busy periods
Customer Service Excellence
- Deliver consistently high standards of service and hospitality
- Respond to visitor questions, feedback, or concerns effectively
- Resolve routine issues politely and escalate where necessary
- Maintain a positive, helpful presence throughout the attraction
Operational & Housekeeping Duties
- Ensure public areas are clean, safe, and well presented
- Support daily opening / closing procedures
- Follow all operational, security, and safety protocols
- Assist colleagues during peak visitor periods or events
Skills & Experience
Essential
- Strong customer service and communication skills
- Confident, friendly, and professional manner
- Ability to work effectively in a public-facing environment
- Basic numeracy and payment handling capability
- Reliable and adaptable with flexible availability
Desirable
- Experience in a visitor attraction, museum, retail, or hospitality setting
- Familiarity with POS or ticketing systems
- Interest in heritage, tourism, or cultural experiences
- Local knowledge of Buxton or surrounding areas
Apply Now
If you are passionate about customer service, heritage, and creating memorable visitor experiences, we would love to hear from you.
To apply for any of these roles, please contact the Head of Operations with your current CV and covering letter
Email: ben@bchtrust.org
Application deadline:
Midnight, 30 June 2026
