We’re excited to invite applications for two new Visitor Services officer and Host placements with the Buxton Crescent Heritage Trust.
Thanks to the Kickstart Scheme two new young people will be able to work in our friendly and passionate visitor services team, a great opportunity to gain work experience in a growing heritage and tourism charity.
If you’re age 16 to 24 and in receipt of Universal Credit, find out more about the role and follow the link to apply online!
| Posting date: | 15 November 2021 |
|---|---|
| Hours: | Part time |
| Closing date: | 13 December 2021 |
| Location: | Buxton, SK176BE |
| Company: | DWP Kickstart Scheme |
| Job type: | Temporary |
To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.
JOB SUMMARY
To consistently provide customers with an outstanding customer service as part of the delivery of High Peak’s tourist information service in the Pump Room.
- To act as the Heritage Trust’s ‘front of house’ service, providing an exemplary welcome and encouraging sale of admission tickets, events, membership and friends products in the Pump Room and the Buxton Crescent Visitor Experience.
- To provide a warm welcome, information, guidance and assistance to visitors.
- To promote, upsell and provide accurate information and orientation on the High Peak Borough Council area, the Peak District and to all visitors using the services provided by the Buxton Crescent Heritage Trust.
- To be familiar with publications, reference material, information leaflets and relevant websites
- To maintain supplies of relevant literature and retail goods distributed at the Pump Room and the attraction.To effectively handle and monitor all enquiries received in the combined service.
- To maintain reference materials, stock records, filing system and other information in an organized and diligent manner.
- Make sure all covid 19 measures are adhered to, including the safe management of visitors in our spaces.
- To comply with, and promote, both Trust’s ‘Equalities and Diversity Policy and Safeguarding Policy’.
- To ensure confidentiality at all times in all matters relating to the work of the Trust and delivery of the tourist information service.
- To take every opportunity, where practicable and appropriate, to use information and communication technology to improve service delivery and efficiency.
- To carry out the above duties and responsibilities in accordance with written arrangements for health and safety and any safe systems of work identified by risk assessments.
- To support the Trust’s commitment to good environmental Eco-management.
- To apply the principles of good Customer Care by taking responsibility, ensuring reliability and having respect for all those for whom the service is being provided, including colleagues.
- To work flexibly in support of colleagues and to undertake any other duties which may reasonably be requested commensurate with the grade for the post.To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe both Trust’s polices and guidelines re GDPR and to undertake any necessary training.
- The work may require attendance at times other than during normal opening hours (9.30 to 17.30. The hours may include working weekends and on Bank Holidays to support a flexible rota.
SKILLS NEEDED
- Knowledge of the local area and our heritage
- Working as part of a small team and on own initiative
- Good general IT skills
- Excellent interpersonal and customer services skills with the ability to communicate effectively with a diverse range of people establishing and maintaining effective working relationships
- Ability to demonstrate a methodical, organized and flexible approach to work.
- Effective listening, verbal and written communication skills
WORKING HOURS
9am-5pm times and days to be discussed
HOURLY RATE
National Minimum Wage
ADDITIONAL EMPLOYABILITY SUPPORT
Zink will be providing employability support. This will include at least a fortnightly meeting with a work coach, CVs, workplace behaviour, timekeeping, personal development, confidence, job search..
