This privacy notice sets out the way we process your information and details our privacy and fair processing policy. We will always refer to this page when we ask you for your consent. We’ll keep this page updated to show you all the things we do with your personal information so that you can be confident when sharing your information with us that it will be only used for what we say here and on our website.

How we use your personal information

Personal information provided to us will be used for the purposes outlined at the time of collection or registration in accordance with the preferences you express.

Personal data collected and processed by us may be used for the following purposes:

  • Administration of Friends membership(s)
  • Administration of donations and legacies
  • Research and statistical analysis
  • Communication about our membership, fundraising, events and other activities that we think may be of interest to you
  • Ensuring all marketing communications you receive from us are relevant, such as tailoring messaging to our existing supporters and potential supporters across the trust
  • Fulfilment of orders for services requested.

Personal data collected and processed by us may be shared with the following groups where necessary:

  • Trust employees, Trustees and volunteers

We do not sell or share your personal information for other organisations to use.
You are always in control of how we communicate with you. You can update your choices by contacting us at any time.

Your Marketing Permissions

The Trust always acts upon your choices around what type of communications you want to receive and how you want to receive them. However, there are some communications that need to happen regardless of your marketing preferences. These are what we would describe as essential communications to fulfil our promises to you as a Friend from the Trust. Examples of this type of communication would be:

  • Transaction notification messaging, such as Direct Debit confirmation
  • Membership related mailings such as your renewal reminder.


We hold your information only as long as necessary for each purpose we use it, detailed are some of our retentions to give you an idea of how long we hold your information for.

  • We will hold your information while you are a Friend
  • We will hold your information for up to two years if you do not renew.


Where we need your consent, we will ensure always that you are as fully informed as possible at the time on what we do with your information, with whom it may be shared and how long we will keep it.

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before certain Cookies are placed on your computer or device, you will be shown a notification requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Accessing your personal data

You have the right to ask us, in writing, for a copy of all the personal data held about you (this is known as a ‘subject access request’). A copy will be sent to you as soon as possible but this will not be later than 30 days after your request. If you would like to access your personal data held by us, please apply in writing to the
The Buxton Crescent Heritage Trust
Buxton Town Hall
SK17 6EL

Updating and amending your personal information

If, at any time, you want to update or amend your personal data or preferences please write to address below, email or call :

The Buxton Crescent Heritage Trust
Buxton Town Hall
SK17 6EL.


Tel: 01298 214577

Verification, updating or amendment of personal data will take place within 14 days of receipt of your request.

Links to third party websites

This privacy policy applies solely to the personal data collected by The Buxton Crescent & Thermal Spa Heritage Trust and does not apply to third party websites and services that are not under our control.

We cannot be held responsible for the privacy policies of third party websites and we advise users to read the privacy policies of other websites before registering any personal data.


We recognise the concerns that many people have about giving personal information online. We will shortly be moving to the secure version for all of our web pages to ensure all of your activity is private and secure.
We do not store any sensitive payment card data in our systems.

What this page tells you and how it is updated

This page holds the latest information regarding our privacy and fair processing notification and we will refer to it when we ask you for your consent. This page will be updated from time to time to reflect the latest legislation and what we do with your data.

Our visitor experience...

tells the stories of Buxton, The Crescent, its famous water and the many people who came to seek its cure. Click here to read more.

Our Premium Guided Tours set off in the morning, where you can dive deep into the rich history of our area aided by our warm and wonderful hosts.

For those who prefer to discover at their own pace, the Experience opens to Self-Guided visitors at 1pm.

Large group? Or a sensory tour during quiet times? Please contact us and we can help get that arranged.