Plan Your Visit
The Buxton Visitor Heritage Experience - Temporarily closed
Sadly, the new Visitor Experience is closed from Thursday 5th November for four weeks. We will be monitoring the ongoing situation and making an annoucement on our reopening as soon as we are able. For now, ticket sales are also paused until we are able to confirm a reopening date, and to ensure current ticket holders are able to reschedule their visits with us.
The Buxton Visitor Centre at The Pump Room
The town's Visitor Information Centre is located opposite The Crescent in the heart of Buxton. A natural starting-point for your visit to the town, it's a place to find inspiration, information and ideas for great experiences in the town, Peak District and High Peak. The Pump Room itself is also a stunning building, and an important part of Buxton's rich spa heritage.
The Assembly Room - opening soon
The magnificent Assembly Room in The Crescent will open in 2020. Buxton Crescent Heritage Trust are planning a varied programme of open days, and events that will celebrate the Georgian and Victorian heritage and the town's spa history.
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We would love to keep in touch with you.
To be among the first to find out about the opening of our experiences, forthcoming events, and other opportunities to get involved, you really want to be registered on our mailing list. You can do so by completing the short form here.
Opening Times
The Buxton Visitor Centre at the Pump Room has recently reopened with limited hours. We are working to return to full opening hours - a minimum of 6 days a week during the Summer season - very soon. Please see see recent announcements on our Latest News page.
- MONDAY Closed
- TUESDAY Closed
- WEDNESDAY 10am-7.30pm
- THURSDAY Closed
- FRIDAY Closed
- SATURDAY Closed
- SUNDAY Closed
Coming soon - the return of our events programme!
COVID-19 Measures: We're Good to Go
We are dedicated to ensuring the safety of visitors, customers and staff. The team have worked hard to make condititions safe, secure and enjoyable so that The Buxton Visitor Centre is still a great place to visit.
Here is some information about the measures we have put in place to make our venues ‘Good to Go’. #goodtogo
Physical distancing measures
We have increased signage, installed screens, cleared away furniture, introduced a one-way system and limited capacity.
Cleaning and sanitising
We have introduced stringent cleaning measures and ask visitors to sanitise their hands on arrival.
Staff Health Checks
All staff will be asked for an update on their health on arrival and will stay at home if displaying any COVID-19 symptons.
Face coverings
Following government guidance, where possible face coverings must be used while inside our venues.
Contactless purchases
We ask customers to 'look with their eyes' and make purchases with card payments (ideally contactless if you have it) as much as possible.
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How to find us
The Buxton Crescent and Buxton Visitor Centre at the Pump Room are in the centre of Buxton, Derbyshire set in the stunning Peak District National Park. Buxton is within an hours scenic drive of Manchester, Sheffield, Derby, Stoke on Trent and Nottingham. Even for those travellers coming from further afield, we're well worth the visit!
Address:
The Crescent and The Pump Room The Crescent Buxton Derbyshire SK17 6BH
The Pump Room and Crescent are in the centre of the town
within easy walking distance of other attractions, shopping, bars, restaurants and parking. They are within 10 minutes walk from Buxton Station, Buxton Market Place, Buxton Opera House,The University of Derby Campus and The Springs Shopping Centre.
Parking
Pay and Display Parking bays are by Buxton Opera House. Town Centre Car Parks: Buxton Town Hall Pavilion Gardens The Springs Shopping Centre Parking is free after 6pm Electric car charging is available at The Lee Wood Hotel and The Old Manse Guesthouse at the discretion of the guesthouse/hotel management.
Public Transport
Visiting by Train
Buxton train station is a 5 – 10 minute walk from The Pump Room and Crescent and operates a regular service from Manchester Piccadilly calling at all stations to Buxton. Macclesfield Station is 25 minutes drive away. For more information on available services and any service updates visit the Trainline and Northern Rail websites.
Weather
Buxton is famous for its refreshingly invigorating weather. You can check the weather forecast for buxton and the surrounding area at the links below.
Visiting by Bus
Buxton is served by bus routes to and from local cities, towns and villages. The main bus stops are located on the market place in Higher Buxton, a five minute walk from The Crescent and Pump Room High Peak Buses operate local bus services from Glossop, Stockport, Ashbourne, Derby, Manchester and Sheffield. The Skyline199 service operates until late 7 days a week, connecting Buxton with Stockport, Hazel Grove, New Mills and Disley. For details of times, fares and maps please see www.highpeakbuses.com.
Bus Timetables are available from:
Accessibility
Visitors with mobility impairments
The Pump Room is accessible by wheelchair and electric scooter. The Buxton Crescent Visitor Experience will be accessible by wheelchair, there is a lift in the Crescent providing access to the Cellar spaces. Accessible Derbyshire have further details and advice on access in the town and county www.accessiblederbyshire.org
Visitors with visual impairments
Assistance dogs are welcome in the Pump Room and Buxton Crescent Heritage Experience. Please contact a member of the Buxton Crescent Heritage Trust team if you have any special requirements.
Email: hello@buxtoncrescenttrust.org
Tel: 01298 214577
Large Print Requirements
Please contact a member of the Buxton Crescent Heritage Trust team if you have any special requirements.
Email: hello@buxtoncrescenttrust.org
Tel: 01298 214577
Hearing Impairments
We are working on having induction loops installed in The Visitor Centre at the Pump Room as soon as possible.
If you have any other questions, or would like to contact us in advance of your visit.
Family Visits
Buxton Crescent Heritage Trust welcome families. The Pump Room and Buxton Visitor Centre are free to visit during opening hours and will provide inspiration about things to do and experience in the town and area. Families can book for the Buxton Crescent Visitor Experience and events in The Assembly Room in the Crescent prior to official opening. For further details on special family events please check our Events page or email the Buxton Crescent Heritage Trust’s Education Development Manager Scott Russell
Group Visits
Buxton Crescent Heritage Trust welcome groups. The Pump Room and Buxton Visitor Centre are free to visit during opening hours and will provide inspiration about things to do and experience in the town and area. Group bookings for the Buxton Crescent Visitor Experience and events in The Assembly Room in the Crescent will be taken from Spring 2020 prior to official opening. Pre-booked groups are also welcome to attend evening events in The Pump Room. A range of talks about the Crescent, it’s history, characters and the town’s spa history can be booked for your group. Click the buttons below to find out more or discuss your groups requirements.
Frequently Asked Questions
Answers to some common crescent questions
The Crescent Experience, Hotel and Spa will open in late 2020.
Pay and Display Parking bays are located on The Square by Buxton Opera House.
Free Parking is available after 6pm.
Town Centre Car Parks:
- Buxton Town Hall
- Pavilion Gardens
- Spring Gardens Shopping Centre
Due to the busy restoration and fit out schedule, tours are not possible.
The innovative visitor experience located on the ground floor and in cellar spaces of The Crescent will tell the story of this remarkable building, it’s restoration, and fascinating characters. Visitors can also discover more about the town’s spa heritage and famous liquid asset.
Tickets for the Experience can be purchased from our website www.buxtoncrescentexperience.com or from the Buxton Visitor Centre in The Pump Room from summer 2019.
The Trust is a registered charity that has been established to preserve the stunning Crescent buildings and to create and operate an inspiring visitor experience in The Crescent and Visitor Centre in The Pump Room. Their will be a year round programme of events, Friends and volunteer programme. The Trust will be run by people who are passionate about the Crescent, our heritage and the area. For further details on our charitable aims, fundraising and trustees please visit www.buxtoncrescenttrust.org
You could become a Friend of Buxton Crescent Heritage Trust. As a Friend you will receive invitations to special events and offers in The Pump Room and Visitor Experience. Your membership will help us to achieve our aspirational aims.
We also have a volunteer programme, here your time and skills are extremely valuable to the Trust. We have interesting volunteering opportunities including support at a wide range of events in The Pump Room and magnificent Assembly Room, research, fundraising and administration.
Local businesses and Corporations can also benefit from becoming involved with our events programme, fundraising campaigns and sponsorship opportunities.
For further details please email hello@buxtoncrescenttrust.org of phone: 01298 38441
By joining our database you can keep up to date with news, events, the Trust’s plans and opportunities to support us or get involved. Subscribe Here.
Our Photography Policy
Photographs may be taken for personal use, but photography intended for commercial or editorial use strictly requires a licensing agreement. Many of the historic images displayed by Buxton Crescent Heritage Trust have been licensed specifically by their respective owners.
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