Free Tickets for Buxton Residents!

The Buxton Crescent
Visitor Experience Free Tickets for

Due to popular demand the 2nd round of Nestle Free Tickets for Buxton Residents were booked exceptionally quickly.
We will be releasing more in a few weeks, and we are keeping a waiting list, in case of cancellations.
If you’d like to be kept informed of ticket availability, please email us at with your name, postcode and contact number, and we’ll put you on our priority list.
We'll also be releasing general admission tickets very soon, still with a 10% discount for Derbyshire residents - more on that soon!

Find out more

The Buxton Crescent Visitor Experience is dedicated to celebrating the town’s spa heritage and thermal mineral waters. Following the recent lockdown, the brand-new attraction reopened on Monday 17 May 2021 and Buxton residents can be among the first to enjoy the new audio-visual attraction, get a look inside nine rooms of the recently transformed Crescent building and give feedback on the new experience by participating in a dedicated survey.

The immersive experience moves through a series of themed rooms, meeting some of the characters along the way who visited Buxton over its thousands of years of rich history. From Roman times when a settlement was built around the warm-water spring, through to its grand and gracious Georgian and Victorian spa seekers who came to bathe in the healing waters – to the present day concluding with a delve into the story of Nestlé Waters’ bottling of BUXTON® Natural Mineral Water.

Tickets are available Monday to Saturday 10am to 4.30pm (the tours lasts around 90 minutes) and Sunday 10am to 2pm.
The first release of tickets are available between the 14th May and 13th June, with the next release announced on the 7th June.
The Buxton Crescent Visitor Experience can be found in the east wing of the Crescent, opposite the Buxton Visitor Centre in the Pump Room.  From the Pump Room Head to the right of the fountains in the forecourt, and look for the signs on the windows.

Terms and conditions

Frequently asked questions

What are the Free Residents Tickets? Thanks to Nestlé Waters UK, up to 3,000 local Buxton residents will be able to book a ticket for a tour at the new Buxton Crescent Visitor Experience for free during the spring and summer of 2021. How do the community book their Free Residents Tickets? One ticket for up to 6 people per household can be claimed via the Eventbrite links on this page. Can residents who don’t have internet access still register for a Free Residents Ticket? Residents are asked to book their tickets online using the Eventbrite link due to the current restriction on numbers in The Buxton Visitor Centre. It is the fastest and safest way to secure one of the limited number of places. If you/a resident are unable to book online, you/they can visit the Buxton Visitor Centre to secure one of the tickets with one of the Buxton Crescent Visitor Experience team. How are the Free Residents Ticket monitored? Residents will need to show proof of address to a member of the Buxton Crescent Visitor Experience team upon arrival at the attraction. This can be in the form of a valid UK driving licence or utility bill no older than three months. For a full list of terms and conditions please see below Can visitors reschedule their Free Residents Ticket? In the event of needing to cancel an allocated time slot, residents must contact the Buxton Crescent Visitor Experience as early as possible so the allocated tickets can be made available to other Buxton residents. An alternative date will be honoured if available within the duration of the free ticket promotion. What happens on a tour, and how long do they take? You will meet your tour guide at the entrance to the Visitor Experience (the door is to the right of the water fountains at the Crescent) where you will be checked in and briefed on safety and Covid measures. Each tour group will be escorted by a tour guide through a series of the beautifully restored rooms which now bring to life the history of both the building, and Buxton’s rich thermal spa heritage via carefully and factually curated interactive experiences. The whole tour should take approximately 90 minutes to complete, with the opportunity to stay a little longer to enjoy a free sample of mineral water in The Pump Room building at the end of the tour. Which age groups is the new experience aimed at? The Experience has been designed to have content that will appeal to a broad range of ages and visitors. Some of the interactives have an advisory age of 8+ but all ages are more than welcome to join a tour. Under 16s will need to be accompanied by an adult. Is the new experience suitable for wheelchair users? The Pump Room is accessible by wheelchair and electric scooter. The Buxton Crescent Visitor Experience is accessible by wheelchair, there is a lift in the Crescent Hotel providing access to the cellar spaces. For full details on accessibility please visit the BCVE website. Is it safe to visit the attraction? What safety measures have you put in place for visitors? The safety of our visitors and colleagues is our number one priority. To help keep everyone safe, a number of measures are in place designed to prioritise social distancing and enhanced cleaning. Timed tours in groups of no more than 6 visitors will allow everyone to explore in a socially distanced environment. Hand sanitiser stations are available throughout the experience. In line with Government guidance, we ask all visitors to wear face coverings inside the attraction. Our teams are cleaning toilet facilities and all areas of the attraction regularly throughout the day. Please find a full list of our measures on the website What measures are you taking to help enforce social distancing? We have a controlled entrance and exit system in place and have lowered the planned tour capacity to maintain social distancing. Please find a full list of our measures on the website Do visitors have to wear a face covering whilst in the attraction? Yes, in line with current government guidance, all visitors over the age of 10 will need to wear a face covering at the Buxton Crescent Visitor Experience. What is Nestlé Waters UK involvement with the Buxton Crescent Visitor Experience? Nestlé Waters UK are a sponsor to the Buxton Crescent Visitor Experience to help tell the story of Buxton’s water and its significance in history through an interactive experience in one of the rooms at the brand new attraction. As part of this partnership, up to 3,000 local Buxton residents will be able to visit and explore the new Buxton Crescent Visitor Experience for free during the spring/summer of 2021. What does Nestlé Waters have to do with Buxton or its water? Nestlé Waters UK has a license agreement with High Peak Borough Council to bottle water from St Ann’s well in Buxton under the BUXTON® brand which can be found across the UK today. BUXTON® Natural Mineral Water is available across the UK in still and sparkling formats.

Terms and Conditions

Buxton Crescent Visitor Experience - Free Residents Tickets Terms & Conditions 1. The Promoter: The Buxton Crescent Heritage Trust, Buxton Town Hall, Buxton, Derbyshire SK17 6EL. Registered charity in England and Wales number 1178526 2. Eligibility to book: This free ticket promotion is open to Residents of Buxton, living within the town road signs on the main entry points into Buxton only, excluding employees and their immediate families of The Promoter. Residents must be over the age of 18 to book tickets. 3. Promotional period: The first group tickets available between the 24th May and 13th June will be released on 20 May 2021 and will be allocated on a first-come, first-serve basis. The second round of group tickets will be released by 7th June 2021 and will be allocated on a first-come, first-serve basis. Tickets will be released subject to any changes in the Government’s Covid-19 restrictions. 4. Entry instructions; Residents can apply for one timed group ticket per household. Each group ticket will admit up to six people. On application for free tickets, The Promoter will require the contact details of the lead Resident including their name, email, phone number and address. Residents must book free tickets via Eventbrite and will receive confirmation of their tickets with date and time slot via email. If for any reason a Resident is not able to book via the internet, they can visit the Buxton Visitor Centre to book via a member of staff. Residents can only apply for tickets once per qualifying address. 5. Data protection; The Promoter is GDPR compliant and any personal information that entrants share with the Promoter will be kept secure and only used in line with these terms and conditions unless the entrant has opted in to future marketing emails from the Promoter. By entering the promotion, Residents agree that their information may be used by the Promoter to administer the promotion. 6. Households may only apply for free tickets per residential address once. Using multiple accounts and email addresses is prohibited. 7. Proof of address will be required on attendance, in the form of either a valid UK driving licence or a recent utility bill. 8. The Promoter reserves the right, at its sole discretion, to eliminate any entrants that it regards as being in breach of these terms and conditions or the spirit of the promotion. 9. It is the responsibility of the Resident applying for tickets to provide correct and up-to-date details when entering the promotion. The Promoter cannot be held responsible for Residents failing to supply accurate information, which could affect the confirmation, and communication regards their free tickets. 10. By applying and receiving tickets, Residents agree to the Promoters general ticket terms & conditions available on 11. The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this Promotion in the event of any unforeseen circumstances outside its reasonable control. 12. Tickets must be used within the date and time slot specified. If a ticket holder is running late or is no longer able to attend, they must contact the Buxton Crescent Visitor Experience as soon as possible on 01298 214577. Time restraints on allocated tours dictate that the Promoter reserves the right to pass on the tickets to another Resident should a ticket holder be no longer able to attend with no alternative tickets be offered. 13. In the event of a Resident having to isolate and being unable to visit the attraction for their allocated slot due to Covid-19, The Promoter will endeavour to find an alternative time and date for the ticket holder to visit during the time period of the free ticket offer, however retains the right to cancel the tickets subject to availability of slots. 14. All tours are subject to availability and may be changed without prior notice. 15. The tickets and tour slots are as described, they are none transferable or exchangeable, and there is no cash alternative. 16. Residents must conduct themselves in a responsible and proper manner at all times whilst visiting. 17. The Promoter accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries. The Promoter will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or Eventbrite. 18. In accordance with current Government guidance, all visitors over the age of 11 are required to wear a face covering inside the Buxton Crescent Visitor Experience. 19. No purchase is necessary to enter for free tickets. 20. The promotion is in no way associated with Buxton Crescent Hotel & Spa and offers no access to the hotel’s part of the building. 21. The promotion is in no way associated with Eventbrite, Twitter, Facebook, Linkedin or Instagram.

Latest News

"Buxton's thermal mineral water has inspired people for over 2,000 years. It was the Romans who first discovered the warm spring."
Duke of Devonshire
Patron - Buxton Crescent Heritage Trust

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